FAQs Page

FAQS

Frequently Asked Question

Find answers to common questions about renting cars and vans in Cyprus — including requirements, insurance, payments, pickup options, and more — to help make your rental experience smooth and stress-free.

Rental Options & Booking

What types of van do you offer for hire?

We offer a range of high-spec vans, including for both personal and business use.

What rental options do you offer?

How do I book a van?

What documents do I need to rent a van?

Payments & Deposits

What are the payment and deposit requirements?

Short Term Rentals (Daily and up to 1 Month)

Available rental terms: Daily and up to 1 Month
Holding Deposit: €300 
Advance Payments: The cost of your rental is required in advance of collecting your chosen vehicle.

Mid-Term Rentals (Over 1 Month – 3, 6 or 9 Months)

Available rental terms: 3, 6 or 9 Months 
Holding Deposit: €500
Advance Payments: Monthly payments must be made upfront and in advance of collecting your chosen vehicle.

Long Term Rentals (12-Month Contract)

Available rental term: 12 Months 
Holding Deposit: One (1) month’s rental 
Advance Payments: One (1) month’s rental must be paid in advance of collecting your chosen vehicle.

Payment Terms:

All holding deposits and payments must be made in advance
Failure to make timely payments may result in penalties or termination of the rental agreement

Please note that all payments are taken onsite once we've verified your ID and driving licence. 

How do I make a payment?

What payment methods do you accept?

Can I modify or cancel my booking?

Usage & Policies

What is the age and driving requirements?

Drivers must be 23 years or older and have held a valid driving licence for at least 2 years.

Can I take the van across the border or outside of Cyprus?

Can multiple drivers use the van?

Is there a mileage limit?

What happens if the van breaks down?

Can I extend my rental period?

Can I smoke or travel with pets in the vehicle?

Insurance, Accidents & Damage Policy

Is insurance included in the rental price?

Yes, all rentals include:

Fully Comprehensive Insurance
Roadside assistance
24-hour full support from our service team

What happens if I damage the van?

What should I do in the event of an accident?

Are there any restrictions on what I can transport in the van?

Can I take the vehicle across the border or outside of the country?

Returns & End of Hire

Drivers are strictly prohibited from taking our vehicles across the border into the Northen part of Cyprus or outside of the country. Do I need to return the van with a full tank?

Yes, unless you have opted for a prepaid fuel option, you must return the van with the same fuel level as at pick-up.

What happens if I return the van late?

Do I need to clean the van before returning it?

Roadside Assistance – Drive with peace of mind

In the event of an accident, you must report it immediately to our support centre as part of your rental agreement.

Please call our 24-hour telephone line on +357 95 552010 where a member of our customer service team will advise you accordingly.

By law and contract terms:

You must notify the police immediately, as all accidents in Cyprus require official reporting, this is especially important for rental vehicles with red plates.

You must remain with the vehicle until authorities and insurance representatives arrive for inspection.

Our team will assist you throughout the process to ensure compliance and smooth resolution,

For emergency roadside and accident reporting, please contact us on: +357 25 5050 or +357 95 552010

Important Notice:

Can I take the vehicle across the border or outside of the country?

Drivers are strictly prohibited from taking our vehicles across the border into the Northen part of Cyprus or outside of the country.

Have another question? Call us right away

We’re here to help! Call us now and speak directly with our support team for quick assistance.

megabet platres

Arafat Abdullah (Rifat)

The variation in their vans and their service 👏Loved it! Highly recommendable.

astero georgiou

Absolutely fantastic service, the receptionist was very helpful and polite, van very very well kept, clean and pretty new, all paperwork work was ready by the time I picked up the Mercedes Sprinter panel van, no messing about! Prices are very reasonable,,definitely keeping their number for the future!! Thanks !!!

Lara Loizou

Chrysa (Chkar)

Professionals !

Co R

Very prompt service, well kept vans, easy check in/out. Used them in two occasions and they were very helpful both times. I would definitely return when needed again

Charles Demetriou

Excellent service and efficiency. The staff at this company respond promptly, and they are always courteous and informative. The prices are also highly competitive. The van I rented was perfect.

Antreas Simeou

Very nice cars. Very good support

Loucas Michael

This is by far the best service i have experienced so far in Cyprus. Christina and her staff were 100% professional, polite and helpful from start to finish. From walking me through the process step by step, to always answering calls, a truly impressive experience. Would go out of my way to book with them again. 10/10.

elias daglis

Customer support, available 24/7